FAQ

HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated shipping transit is 20–45 calendar days after dispatch.

Actual delivery may vary depending on destination, customs processing, carrier operations, and weather.

DO YOU OFFER FREE SHIPPING?

Yes! Standard shipping is free for orders with a merchandise subtotal greater than $30 USD.

For orders of $30 USD or less, any applicable delivery fee will be displayed at checkout.

Customers will not be asked to pay additional import duties or delivery-related taxes beyond the checkout total.

WHAT IS YOUR RETURN AND REFUND POLICY?

We offer a 30-day return period for eligible merchandise starting on the delivery date.

Free return shipping is available through our authorized return process.

Approved refunds are sent to the original payment method and typically appear within 3–7 business days after issuance, subject to applicable statutory deadlines.

For return instructions, email snyday_28mesne@outlook.com.

Mandatory consumer rights remain unaffected.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?

Please email snyday_28mesne@outlook.com with your order number and a description of the issue.

Include photographs where relevant.

We will investigate and arrange an appropriate free replacement or refund according to applicable consumer law.