Shipping policy
SHIPPING POLICY
Last Updated: November 3, 2026
Thank you for shopping at lumivorale. This Shipping Policy outlines our order processing, shipping costs, delivery estimates, tracking information, and missing-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days following payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes order verification, preparation, packaging, and carrier handover.
2. ESTIMATED SHIPPING TIME
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3 business-day processing period is additional to the transit estimate.
Delivery dates are estimates, not guarantees. Actual delivery may vary due to customs procedures, carrier operations, holidays, adverse weather, and destination-specific conditions.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available shipping destinations are displayed during checkout.
4. SHIPPING FEES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping fee will be displayed before payment confirmation.
No undisclosed shipping charges will be added after checkout.
5. TAXES AND CUSTOMS FEES
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where applicable, the seller will arrange or cover these charges.
Sales tax, VAT, and other relevant obligations will be handled according to applicable law.
6. ORDER TRACKING
Tracking information may be provided after dispatch.
To request your available tracking number or order update, email snyday_28mesne@outlook.com with your order number and checkout email address.
Our customer support team will assist with available tracking details.
7. SHIPPING DELAYS
Carrier disruptions, customs inspections, severe weather, public holidays, or inaccurate address details may affect delivery.
Please contact customer service if your order is delayed.
For UK purchases, the extended delivery timeframe must be clearly disclosed and agreed before checkout.
Mandatory remedies for delayed or undelivered orders remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost during transit, contact snyday_28mesne@outlook.com with your order details.
We will investigate with the delivery carrier and arrange a replacement at no additional cost or an appropriate refund under applicable consumer law.
9. ADDRESS CORRECTIONS
Please verify shipping information before payment.
If you discover an error, contact us promptly. Corrections may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate parcels.
No additional shipping charges will be imposed solely because an order is divided into multiple packages.
11. SHIPPING SUPPORT
Store Name: lumivorale
Website: https://lumivorale.shop
Customer Service Email: snyday_28mesne@outlook.com