Refund policy
RETURN AND REFUND POLICY
Last Updated: November 3, 2026
Thank you for shopping at lumivorale. This policy explains how we handle returns, exchanges, cancellations, and refunds for products purchased through https://lumivorale.shop.
1. 30-DAY RETURN PERIOD
Customers may request a return within 30 calendar days after their order has been delivered.
For standard change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original packaging and accessories where reasonably possible.
These conditions do not restrict mandatory rights concerning defective, damaged, or incorrectly described merchandise.
2. FREE RETURN SHIPPING
We offer free return shipping for eligible returns requested within 30 days after delivery.
To start a return, email snyday_28mesne@outlook.com with your order number and product details.
Our customer service team will provide authorized return instructions, a prepaid return label, or another appropriate return arrangement at our expense.
Please do not ship merchandise to an unconfirmed address. Our return processing facility may differ from our correspondence address.
3. HOW TO REQUEST A RETURN
- Email customer service within the return window.
- Include the order number and item details.
- Follow the authorized return instructions provided.
- Retain your shipment receipt or tracking confirmation until your request is resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT GOODS
If you receive damaged, defective, or incorrect products, please contact us as soon as reasonably possible.
Include your order number, a description of the problem, and photographs where available.
We will arrange an appropriate repair, replacement, or refund according to applicable consumer law.
5. REFUND PROCESSING
After receiving returned merchandise or acceptable evidence of return, we will review the request and issue any approved refund to the original payment method.
Refunded funds typically appear within 3–7 business days after issuance, depending on your bank or payment provider.
Any applicable statutory refund deadline takes priority over the estimated banking period.
6. EXCHANGES
Exchanges depend on stock availability. Please contact customer service before returning an item for an exchange.
Where a direct exchange is unavailable, an eligible return and separate new purchase may be arranged.
7. ORDER CANCELLATIONS
Contact us promptly if you wish to cancel an order.
We will attempt to cancel orders before dispatch. Orders that have already shipped may require a return following delivery.
Mandatory cancellation rights remain unaffected.
8. SHIPPING FEES AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be asked to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales tax, VAT, and other tax obligations will be handled according to relevant law.
Qualifying standard outbound delivery charges will be refunded where required by law.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after delivery to cancel an online purchase without giving a reason, followed by another 14 days to return the goods.
Applicable refunds, including qualifying standard delivery charges, will be processed within statutory deadlines.
Certain legal exceptions apply to specified categories such as personalized goods and some opened, sealed hygiene-sensitive products.
Our 30-day free return program does not limit mandatory consumer rights.
10. CONTACT
Store Name: lumivorale
Website: https://lumivorale.shop
Customer Service Email: snyday_28mesne@outlook.com
Please contact us before sending a return so we can provide the correct instructions.