Privacy policy

PRIVACY POLICY
Last Updated: November 3, 2026

This Privacy Policy explains how the lumivorale online store collects, uses, shares, and safeguards personal information when customers visit https://lumivorale.shop, place orders, or contact customer support.

1. INFORMATION WE COLLECT
We may collect names, email addresses, telephone numbers, billing and shipping addresses, purchase histories, order information, customer account details where applicable, and customer support correspondence.

Our website and service providers may also collect technical data, including IP addresses, device and browser characteristics, page visits, and website interactions.

Complete payment card credentials are processed by authorized payment service providers. We receive transaction information necessary for order administration.

2. HOW WE USE INFORMATION
We may use personal information to:
- Process payments and fulfill orders.
- Arrange shipping and provide tracking assistance.
- Respond to customer inquiries.
- Handle returns, refunds, and exchanges.
- Maintain website security and prevent fraud.
- Improve our shopping services and website functionality.
- Send marketing communications where legally permitted.
- Comply with legal, accounting, and tax obligations.

3. LEGAL BASES FOR PROCESSING
Where required by applicable privacy law, we may rely on contract performance, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND TRACKING
Our website may use essential cookies for shopping cart, checkout, security, and preference functions.

Optional analytics and advertising technologies may be used where configured.

We request consent before enabling non-essential tracking technologies where legally required.

Customers may manage supported preferences using available website privacy controls and browser settings.

5. SHARING INFORMATION
Necessary information may be shared with Shopify, payment processors, delivery carriers, fulfillment providers, customer support services, fraud prevention vendors, and configured analytics or marketing partners.

Information may also be disclosed when required by law.

6. SHOPIFY PLATFORM
Our online store uses Shopify's e-commerce infrastructure.

Shopify may process information to provide commerce services and for additional purposes described in its applicable privacy notices.

For more information, visit https://www.shopify.com/legal/privacy.

7. INTERNATIONAL TRANSFERS
Personal information may be processed outside the customer's country of residence.

Where applicable law requires it, suitable safeguards will apply to international transfers.

8. SECURITY
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, loss, or misuse.

No internet transmission or storage system can guarantee absolute security.

9. DATA RETENTION
We retain personal information only as long as reasonably necessary for order management, customer support, fraud prevention, recordkeeping, and legal compliance.

10. CUSTOMER RIGHTS
Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal data.

They may object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

11. UNITED STATES PRIVACY RIGHTS
Residents of certain US states may have additional privacy rights where the relevant privacy laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS
UK customers may have rights under the UK GDPR and other applicable data protection legislation.

Where appropriate, individuals may submit complaints to the UK Information Commissioner's Office.

13. MARKETING COMMUNICATIONS
Customers may unsubscribe from promotional emails using the provided unsubscribe instructions or by contacting customer service.

Necessary order-related messages may continue.

14. CHILDREN'S PRIVACY
Our store is not directed to children making independent purchases.

We do not knowingly collect children's personal information contrary to applicable law.

15. POLICY CHANGES
We may revise this Privacy Policy when our business operations, technology, or legal requirements change.

Updated versions will be posted on our website.

16. CONTACT
Store Name: lumivorale
Website: https://lumivorale.shop
Customer Service Email: snyday_28mesne@outlook.com

The actual data controller's verified legal name, business address, and relevant privacy contact details must be confirmed before publication.